Dear Pxxxx
This is Randy, CEO of Backfire
I was absolutely thrilled to receive your letter. I have shared it with the entire Backfire team — including our colleagues in China, the US, the EU, Canada, and Australia — and everyone was truly inspired by your words.
To tell you the truth, receiving such genuine affirmation from a loyal customer like you gives us more excitement than hitting any of our sales targets. It makes all the hard work worthwhile.
Thank you so much for sharing your story. As a small token of our gratitude, we would like to send you a free Backfire limited-edition windproof jacket and a winter neck gaiter.
Could you please let me know your size? We will arrange the shipment in about 10 days.
Lastly, please always remember to wear your protective gear properly. Wishing you safe rides ahead, always.
Best regards,
Randy Jee